Refund & Cancellation Policy

We want you to feel confident about what you're buying. This policy explains how refunds and cancellations work across our digital products and our 1:1 services.

Digital products (The DAFT Move Kit and other downloads)
Because our products are delivered instantly as digital downloads, all sales are final and non-refundable once your download link has been sent, except where a refund is required by law. By completing your purchase and accessing your download, you agree to immediate delivery and acknowledge that this waives the standard 14-day right of withdrawal for digital content under EU/EEA consumer law.
If something isn't right — a file won't open, you received the wrong item, or your download link never arrived — email us at info@daftvisasupport.com within 14 days and we'll make it right by resending or replacing the file.

Strategy Calls and 1:1 sessions
Payment is due at the time of booking. You're welcome to reschedule using the link in your booking confirmation up to 24 hours before your session. Cancellations made with at least 24 hours' notice can be rescheduled or credited toward a future session. Sessions cancelled with less than 24 hours' notice, or missed without notice, are non-refundable. Our sessions provide practical guidance and do not guarantee any specific outcome or result.

Done-With-You and larger engagements
These are governed by a separate written agreement provided before work begins, which sets out scope, payment, deposits, and cancellation terms. Any deposit is non-refundable once work has started.

Questions
Email info@daftvisasupport.com and we'll be glad to help before you purchase.

Last updated: August 2026